PissedConsumer offers a place for, well, pissed consumers to vent about supposedly sketchy businesses. But how to remove PissedConsumer.com posts is the question on most people's minds.
Pretty much anyone with a valid email address can post a review or reply to an existing post, as long as the poster agrees to PC’s terms-of-service boilerplate. Because these types of sites typically have anonymous handles and little accountability, it’s easy for an erroneous review to be posted for the world to see.
So how do you remove PissedConsumer reviews that reflect negatively on you or your business?
How to Remove PissedConsumer Reviews Permanently
Okay, bad news first: Like requesting a RipOffReport removal, suppressing or removing a bad PissedConsumer review may require a court order. But the good news is, the person who posted the review can request to take it down. This is one of the things that makes PissedConsumer better than RipOffReport.
You might not have to go to court. In order of difficulty, here are three ways to suppress or remove an unhelpful review:
Reply directly to the post. Anyone, including the subject, can reply to a PissedConsumer post. If the complaint is straightforward and you think the record can be set straight easily, by all means go this route. Keep in mind that you will be adding content to the post, enhancing its "freshness" which many think causes the post to remain high in search results longer.
However, if the poster seems unbalanced, angry (many are) or wholly indifferent to the truth, approach with caution. You don’t want to get into a war of words, especially in a public forum.
Tip: If you do respond, don’t use the name of your business in the post as it could cause the page to become even more relevant in search results, causing it to rise.
Convince the poster to take it down. This requires you to figure out who the poster is—not a slam dunk, given that the default on PissedConsumer is anonymity. Replying to the post with your email address and an offer to “make things right” is a start. Once you’re in contact, you need to convince them—possibly entice them with comped products or services—to take down the post.
Formally request removal from PissedConsumer. This is the option that requires a court order. Long story short, PissedConsumer won’t take down a negative review unless compelled to do so by a judge. To get a court order, you need to sue the original poster for defamation or another pertinent tort—consult a lawyer—and win your case. Easy, right? No. Once you have a signed court order in your hands, mail it to PissedConsumer’s legal department—call to confirm that they get it within a week—and they’ll remove the post.
PissedConsumer.com is one of many “consumer complaint” websites that thrives on the dark side of human nature. If you peruse the site, you’ll see it’s nothing more than an endless litany of complaints – both real and fake – posted by people who feel they have been wronged by business owners.
Personally, I wouldn’t believe a thing I read on the site. There is little or no editorial review, which means anyone can write whatever they want. The juicier the story, the more PC owners like it, because gossip and innuendo helps readership – which is how the site makes money. Just look at all of the ads spread throughout the site.
Unfortunately, if you Google your company name and see a Pissed Consumer article on page 1 of search results, you might have some explaining to do. The site is powerful and can easily rank on page 1 of search results. Continued views, clicks, and comments signal to Google that the posting is relevant and thus make it rank even higher.
How We Remove Pissed Consumer Links
We are experts in getting unwanted links removed from Pissed Consumer. More times than not, our legal team gets involved and forces the link to either be deleted or de-indexed.
The process usually takes 2-6 months and you only pay if we’re successful.
Deleted Pissed Consumer Link
When we get a link deleted from Pissed Consumer, it is gone forever. You may still see it in Google for a short time after it’s been removed; this is because your viewing what is in Google’s cache of the world wide web.
However, as soon as Googlebot crawls the PissedConsumer.com website (This can happen in a few hours or a few days) and finds the link is gone, it will no longer appear in search results.
We have no control over the speed with which Google crawls the Pissed Consumer website, but you can rest assured that once Google finds that the negative link is no longer on the site, you will not see it in search results. The deleted link is gone forever and the removal is permanent.
De-Indexed Pissed Consumer Link.
In some cases where complete removal is not possible, we attempt to get the link de-indexed. The result is the same – you won’t see the link in Google search results – but the process is different.
Usually with de-indexing, our legal team has taken the time to get a judgement against the poster of the negative article on Pissed Consumer. When we take that court order to Google, Google usually removes the link from its index which means you will no longer see it appear in search results.
But in some cases, getting a court order is not enough and this is why some legal teams fail in successfully getting the link de-indexed. You wind up paying for effort, but not results.
Not only is our team experts in handling de-indexing issues with Google, we also take all the risk. You pay nothing unless we successfully remove or de-index the link.
While most users use the site in its intended way, and provide legitimate, unbiased, and helpful reviews in order to promote transparency and fair business, some use Pissed Consumer as a vehicle to push their own, defamatory, and malicious agendas.
And, with over 127 review categories, ranging from insurance, to education, all the way to health and beauty, posters are at no shortage of ammo for launching an online attack. Malicious users who post false, unmerited lies and accusations, stand to harm your business’s reputation and future. Reviews should be honest and fair, not made with the purpose to deceive humiliate, and embarrass, especially when the business or individual has in fact done nothing wrong.
Defamation Law Fact: Character assassination is a form of defamation, and is defined as the calculated and continued attempt to destroy a person’s credibility and reputation through spreading rumors, innuendos, and deliberate dissemination of misinformation.
If you’ve been the target of online defamation on PissedConsumer.com, or other consumer advocacy websites, the Internet Defamation Removal Attorneys Of Webcide.com
will fight and work strategically to secure its permanent removal.
Online Reputation Management Tip: A simple way for businesses to craft their own online narrative is to reach out to consumers. Most consumers are passive, and are not often taking to review and rating sites to write good reviews, so you need to steer them in the right direction. You can include gentle reminders on receipts, web pages, or even on the sign at your business. Additionally, you should be creating original and positive content, which could take the form of blogs, newsletters, or even monthly columns in the local newspaper. Doing so allows you to tell your story and protect your brand.
Why Is Pissed Consumer’s Website at High-Risk of Defamatory Online Content?
Founded in 1996, PissedConsumer has ingrained itself in the online fabric of consumer advocacy, making it a dangerous platform for your reputation and business’s future. As an established user-generated content platform, defamatory and malicious reviews on Pissed Consumer carry more weight, and stand to affect your reputation in a more substantial way. After all, this is a website with a clean user interface, active user base, and growing social media presence.
4 Key Reasons Why Pissed Consumer is at High-Risk of Online Defamation
Below are four key reasons why PissedConsumer.com’s is a high-risk website for defamation and online attacks:
High-volume traffic: At its simplest, Pissed Consumer sees a high amount of traffic, so statistically, there’s a higher chance of some “bad egg” posters. As noted above, PissedConsumer has reviewed over 64,000 companies, has 3.5 million monthly visitors, and 11 million reviews, all of which aren’t paltry numbers.
Lack of identifying information: Reputable websites require users to provide basic identifying information, including one’s email address, name, physical address, phone number, and other important identifying details. Unfortunately, Pissed Consumer doesn’t require users to provide ANY identifying information at all. In fact, it doesn’t even require users to create an account. A consumer advocacy website should strive to connect consumers and businesses, opening up channels of constructive communication and transparency, and should therefore require important identifying information in order to resolve disputes and misunderstandings. But, how can a consumer seek to resolve an issue in good faith, or negotiate, if they are anonymous and the lines of communication are nonexistent? Due to Pissed Consumer’s lack of identification procedures, it will never be anything more than a website for users to vent, rant, and complain, offering no real resolution that is even remotely attainable.
Anonymous posting: A subsequent consequence of Pissed Consumer not having a proper and verifiable registration system is the increased likelihood of user and poster abuse, due to the security of knowing legal recourse is minimal, or at least difficult. Think about it, anonymity allows users to hide behind an invincible shield while writing things they otherwise would be ashamed and embarrassed to say in public. The allowance of anonymous posting is a poor model for accountability, and is a key weakness in most user-generated content platforms and a serious contributor to their increasing toxicity.
PissedConsumer is a perfect storm of registration, verification, and other regulatory vulnerabilities and failings, making it a serious threat to you, and your business’s, reputation and livelihood. Proactivity is the answer to combating such pernicious online platforms, so reaching out to an experienced defamation lawyer as soon as possible is recommended.
Defamation Law Fact: The highest ever defamation verdict was rendered in 1997, awarding over $220 million to MMAR Group Inc., against Dow Jones. However, the suit was later dismissed in 1999 after allegations MMAR Group failed to disclose employee audiotapes.
PissedConsumer Fights Back
What makes PissedConsumer.com a force to be reckoned with in the defamation arena is that they are so well-versed on their legal rights and protections. Such legal prowess makes it a near-impossible task for an injured party to go after them by themselves. There have been several instances where PissedConsumer fought back against improper and falsified court orders attempting to remove online criticisms, most notably, when Nevada Corporate Headquarters, an all-encompassing resource for Nevada corporations and LLCs, went to extreme and illegal lengths to suppress online posts.
Nevada Corporate Headquarters & Improper Google Deindexing
To preface, “deindexing” is when search engines remove a website and its information from their “index,” and search results, due to illegal activity or improper and “black-hat” SEO practices.
In late 2016, PissedConsumer lawyers filed suit against Nevada Corporate Headquarters (NCH) alleging they knowingly misused and misled courts in order to deindex online criticisms and negative reviews. The complaint alleged NCH, and several other companies, conspired to perpetrate a scam where they filed “sham lawsuits” against parties who weren’t the actual publishers of the online content in question.
NCH directly manipulated courts by creating falsified defendants, who didn’t actually publish the negative reviews or criticisms. They would immediately push for injunctive relief, allowing for a swiftly issued court order to deindex the content.
NCH’s deceit ran deep, involving not one, but four perpetrators;
The entities that file and benefit from the outcome of the suit,
The unethical attorneys who knowingly file such fraudulent suits,
The “plant,” or falsified defendants, who didn’t actually author the online criticisms or content, and
The reputation management companies who calculated and executed such scams.
PissedConsumer knows their rights and isn’t afraid to go to battle to protect them. When removing defamatory online content, it’s highly recommended you don’t attempt to do so by yourself, as PissedConsumer is a multi-million dollar company, with sufficient financial resources, and legal counsel, to defend themselves.
Holding a Poster Liable for Defamatory Online Posts
As already mentioned above, Pissed Consumer is aware of their immunity under Section 230 of the Communications Decency Act (CDA). So, you’re probably wondering, who can I hold liable for defamatory online posts?
You can hold the individual poster liable.
Although Section 230 of the CDA makes it seem as if removing defamatory online content and holding someone liable is near impossible, this is far for the truth. Section 230 does grant broad protection to user-generated content platforms, but does not cover individual posters. Users still retain liability for anything they’ve said, written, or recorded online. However, sometimes this is not always a simple process.
Identifying an individual poster can be a stressful and arduous process, as sometimes websites won’t budge, and reveal the necessary information needed to locate them. Aaron and his team know that individuals can be identified through the use of a court subpoena, and will work with site administrators, content managers, and third-party arbitration services, to increase your chances of a swift and permanent removal. Additionally, the lawyers of Minc Law will explore all options when seeking to remove content, including filing a DMCA takedown to remove copyrighted material.
Ohio Defamation Law Fact: In 1996, Ohio passed what is known as a “food libel law,” also known as a “food disparagement” or “veggie libel law,” in order to protect food producers and manufacturers. Food libel laws exist as a deterrent to persons making false statements, or statements not supported by reasonable and reliable data about perishable food products and impose lower standards of civil liability than in traditional defamation cases. As of January, 2018, food libel laws only exist in thirteen states.
Work With Experienced Online Defamation Removal Attorneys Today!
While sites like PissedConsumer, and other consumer advocacy websites and forums, have their place and purpose in today’s society, they should still be approached with caution. PissedConsumer.com’s overall message is one of transparency and in the furtherance of fair business practices, but the form in which it executes it may not be the most constructive.