We remove negative reviews for your business on top directory sites like:
Google, Yelp, Facebook, Cars.com, Trip Advisor, Avvo, Health Grades, City Search, Foursquare, Superpages, Yellow Pages, Vitals, and RateMD's.
There is a lot of information available about you online. There are endless sites on the internet that claim to know personal details about you, such as, date of birth, address, income, relatives and contact information. With that in mind we would like to offer our service in removing all that data on your behalf.
Online reviews are the modern day word-of-mouth, and small business owners know how crucial positive word-of-mouth can be to their success.
Getting positive online reviews can result in gaining more customers for your business, while negative reviews can lead to potential customers avoiding your company altogether. You might think, why not avoid reviews altogether? Well, we’re here to tell you that to show up in Google searches and Google Maps listings, you’ll want to have frequent reviews left by your customers on Google My Business.
A recent study shows that, 93% of Millennials usually read reviews prior to making a purchase. And that while only 77% of them trust reviews on brand websites, a whopping 97% of them trust anonymous reviews.
So rest assured, people are reading those reviews of your business in Google Maps. Assuming Google is bothering to show you at all... it's getting harder to find examples of 1 and 2-star reviewed businesses in Google Maps.
Here are some fast facts about the effects that online reviews will have on your business in 2019:
87% of consumers say a business needs to have a three- to five-star rating before they will use them (Source)
73% of consumers think reviews older than three months aren’t relevant (Source)
Customers spend 31% more with a company that has excellent reviews (Source)
On average, one bad review can cost you 30 customers (Source)
88% of consumers who conduct local business searches on a mobile device either call or visit the business within 24 hours (Source)
46% of all searches on Google are seeking local information. (Source)
These statistics should convince you of the importance of having good online reviews. For those of you who know that reviews are important, but only have bad reviews, let’s talk. Shouldn’t it just be easy to delete these? Unfortunately, that isn’t the case. These negative reviews could cost you tons of new customers every day.
Now, even the best run business is going to get a negative review from time to time. From a customer service person having a really bad day, to supply problems completely out of your control, bad stuff happens. But not responding to a negative review can cost you money.
If you're a Fish and Chip restaurant, and a prospective customer does a search and sees this, do you think you are going to get the order?
Small businesses are always crunched for time, and don't always have someone who can dedicate the time to hunting down and responding to every negative review made about them. So it's understandable if a lot of small businesses don't have responses to their reviews.
What I find really surprising though, is the number of brands with truly terrible ratings, and absolutely no response at all.
When someone leaves a negative review, there is hope. You don't have to live with that stain on your reputation forever.
Take this example of a customer who took the time to change their review because of a conversation they had with the manager. This is a fast food restaurant, not a highly considered purchase! And they took the time to change the review, because the concern was addressed.